Answers
Are Murdock DevWorks programs self-hosted?
Software Products
Many Murdock DevWorks products are designed to run on systems you control, including self-hosted web applications and downloadable desktop software. Check each product page for its platform and hosting requirements.
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Do I need an account to purchase from Murdock DevWorks?
Buying & Accounts
You can browse products without an account. If checkout allows a guest purchase, you can complete the order as a guest and later link the purchase to an account. An account makes it easier to return to your purchases and available downloads.
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Do I need WordPress to use Murdock DevWorks website templates?
Website Templates
No. Murdock DevWorks SiteManager-powered templates are self-hosted website products and do not require WordPress unless a specific product page explicitly says otherwise.
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How are Murdock DevWorks products licensed?
Licensing & Updates
Licensing details can vary by product. Check the product page and included documentation for the terms that apply to the product you are purchasing. If anything is unclear, contact Murdock DevWorks before purchase.
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Where can I find privacy policies for Murdock DevWorks apps and products?
Privacy & Data
Use the Privacy Policies page under Support. Individual apps or products that require a privacy policy can have their own policy listed there.
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Where do I download a product I purchased?
Downloads & Installation
Sign in to your account and open Downloads. Files that are currently available for your purchases will be listed there.
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Where should I look for help first?
Support & Troubleshooting
Start with this knowledge base, the product manual, quick-start guide, download notes, and any release notes for your version. These resources cover many common setup and update questions.
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Do I need technical experience to use the software?
Software Products
The amount of setup varies by product. Murdock DevWorks products are intended to be practical and approachable, and supported products include documentation or setup guidance. Review the product requirements before purchase if you are unsure about installation.
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Does Murdock DevWorks sell customer data to advertisers?
Privacy & Data
Murdock DevWorks does not intend its customer information to be sold to advertisers. Refer to the applicable privacy policy for details about what information a specific app, website feature, or service collects and how it is used.
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How long are product updates included?
Licensing & Updates
Murdock DevWorks products are planned to include one year of product updates with purchase unless the product page states otherwise. The product page and documentation should be treated as the current source for the update terms that apply to a specific product.
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Is SiteManager included with SiteManager-powered website templates?
Website Templates
Yes. A SiteManager-powered template is designed to work with the SiteManager version supplied for that product. The included administration area lets you manage supported site content and appearance without editing the public pages directly.
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What if a download does not start or the file is incomplete?
Downloads & Installation
Try the download again and make sure your browser or security software is not blocking it. If the problem continues, contact support with the product name and a short description of what happens when you try to download the file.
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What information should I include when asking for support?
Support & Troubleshooting
Include the product name, version number, and a short description of the issue. If an error message is shown, include the exact message. Also mention what you were trying to do when the problem occurred.
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Where can I find products I already purchased?
Buying & Accounts
Sign in to your customer account and open Purchases or Downloads. Purchases shows your order history, while Downloads shows files that are currently available to your account.
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Can a guest purchase be linked to an account later?
Buying & Accounts
Yes. If you originally purchased as a guest, Murdock DevWorks can allow that purchase to be linked to a customer account so your available downloads can be managed from one place.
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Can I change the text, pictures, logo, and appearance?
Website Templates
Supported SiteManager-powered templates are designed so normal site content and appearance can be managed from the administration area. The exact controls depend on the template, but commonly managed items include text, images, logo, colors, navigation, and other appearance settings.
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How do I contact Murdock DevWorks if I still need help?
Support & Troubleshooting
Use the Contact page or the available chat option on the Murdock DevWorks website. Providing the product name and version with your question will usually make it easier to help.
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Where can I find installation instructions?
Downloads & Installation
Check the Downloads and Support areas for the product manual, quick-start guide, release notes, or setup instructions. Some products also include documentation inside the downloaded package.
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Where can I find manuals and guides?
Software Products
Use the Downloads and Support areas of the Murdock DevWorks website. Documentation may also be included with the product download.
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Where do I find available updates?
Licensing & Updates
When an update is available for your purchase, check your account Downloads area and any updater included with the product. Release notes or product documentation may also describe the new version.
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Where is data stored for self-hosted products?
Privacy & Data
For self-hosted products, application data is generally stored on the server or system where you install the product, subject to the product's design and any outside services you choose to connect. Review the product documentation and applicable privacy policy for details.
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Can I customize a Murdock DevWorks product?
Software Products
Some products provide built-in appearance, configuration, or administration controls. If you plan to modify source files directly, review the product documentation and licensing terms first and keep a backup before making changes.
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Can I use my own domain name?
Website Templates
Yes. These are self-hosted website products, so you can use your own domain name with a compatible web hosting account.
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How can I ask a privacy question?
Privacy & Data
Use the Contact page and identify the app, product, or website feature your question concerns. That helps us direct the question to the correct policy or product information.
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Should I back up my existing site or program before installing an update?
Downloads & Installation
Yes. Before replacing files, changing a database, or applying an update to an existing installation, make a current backup of the files and database involved. A backup gives you a way to restore the previous installation if something unexpected happens.
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What should I do before reporting an update or installation problem?
Support & Troubleshooting
Confirm the product version, review the installation or update notes, and make sure the server or computer meets the stated requirements. If possible, note the exact step where the problem occurs and preserve a backup before trying additional changes.
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What should I do if I cannot access a purchase?
Buying & Accounts
First make sure you are signed in with the account associated with the purchase. If the purchase was made as a guest or still does not appear, contact Murdock DevWorks and include the product name and enough order information to identify the purchase.
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Will updating change my settings or content?
Licensing & Updates
That depends on the product and the type of update. Read the update notes before installing it and make a backup first. Products with built-in updaters may include checks intended to protect existing data, but backups are still recommended.
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Can I host the website wherever I want?
Website Templates
You can use a compatible hosting provider that meets the requirements of the product. Check the product documentation for the PHP, database, and server requirements before installation.
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Can I install a product on a development site before using it live?
Downloads & Installation
Yes, and testing on a development or staging site is recommended when practical. This lets you verify installation, settings, and compatibility before changing a production site.
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Where do I go if I have a question before buying?
Buying & Accounts
Use the Contact page or the available chat option. Include the product name and what you want to do with it so we can answer the question more accurately.
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Are the businesses shown in demonstrations real businesses I am purchasing?
Website Templates
No. Demo business names, people, addresses, products, and other sample content are fictional or demonstration content unless clearly stated otherwise. They are provided to show how the website can look and work.
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Can I see a website before I buy it?
Website Templates
When a demonstration is available, use the demo or preview link on the product page. The demonstration is intended to show the design and public features before purchase.
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Are the website templates mobile friendly?
Website Templates
Current Murdock DevWorks website templates are designed to be responsive so the layout adapts to desktop, tablet, and mobile screen sizes. Individual product pages may include additional details about supported layouts and features.
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