Answers
Where should I look for help first?
Support & Troubleshooting
Start with this knowledge base, the product manual, quick-start guide, download notes, and any release notes for your version. These resources cover many common setup and update questions.
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What information should I include when asking for support?
Support & Troubleshooting
Include the product name, version number, and a short description of the issue. If an error message is shown, include the exact message. Also mention what you were trying to do when the problem occurred.
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How do I contact Murdock DevWorks if I still need help?
Support & Troubleshooting
Use the Contact page or the available chat option on the Murdock DevWorks website. Providing the product name and version with your question will usually make it easier to help.
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What should I do before reporting an update or installation problem?
Support & Troubleshooting
Confirm the product version, review the installation or update notes, and make sure the server or computer meets the stated requirements. If possible, note the exact step where the problem occurs and preserve a backup before trying additional changes.
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