Answers
Where do I download a product I purchased?
Downloads & Installation
Sign in to your account and open Downloads. Files that are currently available for your purchases will be listed there.
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What if a download does not start or the file is incomplete?
Downloads & Installation
Try the download again and make sure your browser or security software is not blocking it. If the problem continues, contact support with the product name and a short description of what happens when you try to download the file.
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Where can I find installation instructions?
Downloads & Installation
Check the Downloads and Support areas for the product manual, quick-start guide, release notes, or setup instructions. Some products also include documentation inside the downloaded package.
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Should I back up my existing site or program before installing an update?
Downloads & Installation
Yes. Before replacing files, changing a database, or applying an update to an existing installation, make a current backup of the files and database involved. A backup gives you a way to restore the previous installation if something unexpected happens.
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Can I install a product on a development site before using it live?
Downloads & Installation
Yes, and testing on a development or staging site is recommended when practical. This lets you verify installation, settings, and compatibility before changing a production site.
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